APPLICATION OF TQM REQUIREMENTS AND THEIR RELATIONSHIP TO ORGANIZATIONAL PERFORMANCE FROM THE POINT OF VIEW OF THE INTERNAL CUSTOMER/ COMPARATIVE STUDY.

APPLICATION OF TQM REQUIREMENTS AND THEIR RELATIONSHIP TO ORGANIZATIONAL PERFORMANCE FROM THE POINT OF VIEW OF THE INTERNAL CUSTOMER/ COMPARATIVE STUDY.

  • Dr.Sameer Kamel Al-Kateeb
  • Duaa’ Anmar Al-Haydari
Keywords: Total Quality Management, Continuous Improvement, Training & Education, Senior Management Support, Customer Focus, Employee Participation.

Abstract

This study aims to Statement of the relationship between Total Quality Management philosophy and Organizational performance from the point of view of the internal customer. A comparison has been made between two companies, one of which applies the requirements of TQM well and the other does not apply these requirements as the (General Company for Electrical Industries/ Diyala) and (General Company for Electrical Industries/ Baghdad) to conduct the search, During the questionnaire prepared for this purpose and distributed to a sample of 30 employees in the General Company for Electric Industries/ Diyala and (20) employees of the General Company for Electrical Industries/ Baghdad. Their answers were analyzed using a simple correlation coefficient to measure correlation between the variables and(t)test to determine the significance of the relationship based on the statistical program called spss.
The study found a set of conclusions highlighted by the presence of a strong impact for TQM in Organizational Performance for the General Company of Electrical Industries/ Diyala and the presence of a weak effect of TQM in the Organizational Performance for the General Company of Electrical Industries/ Baghdad, and concluded the study by a set of recommendations according of the conclusions that have been reached.

Author Biographies

Dr.Sameer Kamel Al-Kateeb

1. Department of Total Quality Management, Technical College of Management Baghdad, Middle Technical University, Iraq

Duaa’ Anmar Al-Haydari

2. Department of Operations Management Techniques, Technical College Baghdad Middle Technical University, Iraq

Published
2017-05-29
How to Cite
Al-Kateeb, D., & Al-Haydari, D. (2017). APPLICATION OF TQM REQUIREMENTS AND THEIR RELATIONSHIP TO ORGANIZATIONAL PERFORMANCE FROM THE POINT OF VIEW OF THE INTERNAL CUSTOMER/ COMPARATIVE STUDY. Iraqi Journal of Market Research and Consumer Protection, 9(2), 54-72. Retrieved from https://jmracpc.uobaghdad.edu.iq/index.php/IJMRCP/article/view/30